Are your products eco-friendly?
Metisprint.ca is a more sustainable approach to fashion production as we customize the product only when a customer has already made an order. There’s no leftover stock and this way we’re producing less waste than traditional apparel manufacturing.
We also offer an eco-friendly collection of products so you can create designs on sustainable products. We use printing equipment that's energy-efficient and saves water in the process.
We're working on reducing the use of plastic in the packaging process. Learn more about our efforts here.
How should I clean my hats?
The best way to clean your caps is to hand-wash them instead of placing them in a washing machine. This will help with retaining their shape and won't diminish the quality of the embroidered design.
We recommend you wash them with a mild detergent (not bleach), in lukewarm water. If there are any spots that require more attention, you can use a damp cloth, but don't use brushes.
You can also check with the manufacturer directly or search YouTube for other recommendations.
Why does my shirt have a vinegar smell?
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
You've spent a lot of time and effort to create the perfect design for your products—it's important that you and your customers know how to take care of them in the best way possible!
Printed apparel (direct-to-garment)
We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options. We use high-quality inks that won't fade for a long time if taken care of properly.
Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process. So we suggest following the care instructions on this page to learn how to take care of your printed garments properly.
Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.
DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.
Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.
Embroidered apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option.
If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.
After washing, don't leave the clothing to soak or lie in a pile while wet. Don't wring out the embroidered items, but if you want to tumble-dry them, use a cool air setting.
If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.
Embroidered hats, backpacks, and shoes
Embroidered hats, backpacks, and shoes can be wiped clean with a damp cloth in the spots where it’s needed. If necessary, hats and shoes can be hand-washed cold. Don’t use brushes.
All three products can’t be machine-washed, bleached, tumble-dried, ironed, or dry-cleaned. Read the manufacturer label carefully for any other instructions.
Embroidered aprons can be machine-washed at 86ºF (30ºC) or less. Don't use bleach. They can be tumble-dried on a low cycle. Read the manufacturer label carefully for any other instructions.
All-over printed apparel, hats, and fabric
All-over printed apparel can be machine-washed cold with like colors, without bleach. Don’t dry-clean or tumble-dry the apparel. You can iron it with a low heat setting.
All-over printed swimwear
You should only hand-wash the All-Over Print Recycled High-Waisted Bikini, Bikini Top, and Bikini Bottom. Don’t use bleach, don’t dry-clean, or tumble-dry them. You can iron the recycled bikinis with a low heat setting.
All-Over Print One-Piece, Bikini, Bikini Top, Bikini Bottom, Kids Swimsuit, and Youth Swimsuit have the same care instructions as all-over printed apparel—they can be machine-washed cold with like colors, without bleach. Don’t dry-clean or tumble-dry the swimwear. You can iron it with a low heat setting.
All-over print backpacks, fanny packs, and duffle bags need to be hand-washed without bleach. Don’t dry-clean or tumble-dry the bags. You can iron these bags with a low heat setting.
All-over print totes and drawstring bags can be machine-washed without bleach on a cold cycle. They can't be tumble-dried or dry-cleaned. You can iron these bags with a low heat setting.
Pillows and pillow cases
Pillow cases can be machine-washed without bleach on a cold cycle. Don’t dry-clean or tumble-dry the pillow cases. You can iron them with a low heat setting.
The pillow inserts shouldn’t be washed, bleached, tumble-dried, ironed, or dry-cleaned.
Bean Bag Covers
The cover of the Bean Bag can be machine-washed on a cold cycle without bleach. Don’t dry-clean or tumble-dry the cover. You can iron it with a low heat setting.
Sublimation socks, blankets, towels, and laptop sleeves
Sublimation socks, blankets, towels, and laptop sleeves can be machine-washed cold with like colors at no more than 86ºF (30ºC). Don't use bleach and don't dry-clean. It's best to hang-dry, but tumble-drying can be used on a low cycle if necessary.
Sublimation flip flops
Sublimation flip flops can be hand-washed in warm water with a mild neutral detergent.
Our White Glossy Mugs and White Ceramic Mugs with Color Inside are microwave and dishwasher safe, but the print and coating will last longer if you hand-wash them.
Matte Black and Glossy Black Magic Mugs, however, should only be hand-washed, and you can't put them in a microwave. Note that they're also prone to scratches, so be extra careful.
The same goes for our Enamel Mugs that should only be hand-washed. Also, you can't heat liquids or food directly in the Enamel Mugs—it can damage their coating.
Posters and Canvas
To ensure that your posters and canvas last for a long time, don’t keep them in direct sunlight or outdoors. They can be gently dusted with a soft dry cloth or a feather duster.
To clean a phone case, remove the case from your phone. Add a little mild soap to water, and dampen a cloth or sponge with it. With the damp cloth, rub your case gently in circles. Let your case air-dry at room temperature.
Don’t clean your phone case with any alcohol-based products as they can remove the ink and discolor the case.
Don't wear the jewelry while showering, swimming, washing dishes, applying perfume or doing sports. When not wearing it, store it in the box you received it in.
After wearing the jewelry, we recommend wiping it with a non-abrasive jewelry polishing cloth to remove dirt and tarnish. But to fully remove tarnish and any stains on the jewelry, use silver or jewelry polish. Follow the instructions on the bottle carefully and use gloves when working with silver polish.
Stainless Steel Water Bottle
Hand-wash only (dishwasher not recommended due to vacuum seal).
Are all products in an order shipped together?
Some of our products come individually packaged to protect their shape and provide extra durability. Here are the products we may ship separately:
- snapback hats, trucker hats, dad hats/baseball caps, and visors
- postcards and stickers
- pillows with stuffing
- framed posters
- bean bag cases
- keychains and pet tags
- water bottles
In some cases, we may fulfill products from the same order in different facilities, which means they’ll be shipped separately.
Are metisprint.ca packaging materials sustainable?
We know sustainable packaging is important to our customers, and we’re committed to finding the most sustainable solutions we can.
As our first step toward more earth-friendly packaging, we recently started using bags made of post-consumer recycled plastics for all apparel orders shipped from our in-house facilities. The share of recycled plastic per bag depends on each facility, but it’s at least 50% for the outside (white or grey) packaging and at least 30% for the inside (clear) bags that are used in multi-item shipments.
PCR packaging protects the products just as well as the virgin plastic bags, and they look almost the same. However, choosing PCR plastic over virgin plastic is the right thing to do to minimize the environmental impact plastic has on our planet.
We’re continuously working on becoming more sustainable, and we’ll keep exploring greene packaging options in the future.
How are your products packaged for shipment?
Apparel products are generally packaged in polymer mailers. If there’s more than one product, after putting each item in its own separate polymer bag, we then place them all together in a polymer mailer.
For all DTG apparel orders fulfilled in Australia, we use compostable eco mailers. These mailers have the supplier’s name and composting instructions on them.
Hats are packaged in corrugated cardboard boxes.
To pack phone cases, we use kraft mailers. For biodegradable phone covers, we use small cardboard boxes. Jewelry is packaged in an eco-friendly black leatherette-covered box with a magnetic closure and cloth inlay. When shipped, they are put in an additional cardboard box. Sublimated products like socks are packaged in polymer mailers.
Home & living
Most sublimated items go in polymer mailers. Mugs are packaged in cardboard boxes.
Canvases also come in cardboard boxes ranging in dimensions of 12 × 18 × 2 to 28 × 38 × 6 in.
Framed posters are first wrapped in tissue paper to protect them from scratches and then wrapped in a layer of adhesive bubble wrap. Finally, they’re encased in a thicker, more durable bubble wrap to add extra protection during shipment.
Posters are shipped in triangular kraft boxes to ensure safe delivery and avoid the use of plastic caps.